Lightbound 3D Privacy Policy
Last Updated: July 2025
Welcome to Lightbound 3D (“we,” “us,” “our”). Lightbound 3D, based in Toronto, Ontario, is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, your rights and choices, and how we protect your data. By using our website (lightbound3d.com), services, or contacting us, you consent to this policy.
Information We Collect
Personal Data You Provide: We collect contact details such as your name, email, phone number, and company name. We may also collect billing details for paid services and any project information you submit when requesting quotes or demos.
Automatically Collected Data: We collect information such as your IP address, device and browser type, and access timestamps. We also use analytics to understand how users interact with our website, including which pages are visited and how forms are used.
Cookies & Tracking: We use both session and persistent cookies for essential site functionality and performance analytics. We may also use optional third-party tracking tools like Google Analytics to help improve your experience.
How We Use Your Information
We use your data to deliver services, including quotes, virtual tours, and BIM deliverables. We use your information to communicate with you, including responding to inquiries and sending support or billing emails. We analyze usage trends to improve our services and website performance. If you opt in, we may send marketing newsletters, with the ability to unsubscribe at any time.
Who We Might Share It With
We may share your information with trusted service providers who assist in hosting, analytics, communications, or billing. We may also disclose information to comply with legal obligations or defend against misuse. If our business structure changes (such as through a merger or acquisition), your information may be shared as part of that transition. We do not sell or rent your personal information.
Your Rights & Choices
You can contact us to access or correct your personal data. You may also request the deletion of your data, subject to legal or operational requirements. You can opt out of marketing communications at any time. You may control cookie usage via your browser settings; however, this may affect site performance.
Data Retention & Security
We retain personal information only as long as necessary to provide services or comply with legal obligations. We implement security measures including SSL encryption and restricted access to sensitive information. While no system is completely secure, we are committed to protecting your data to the best of our ability.
International Data Transfers
Our website is hosted in Canada, but we may work with third-party providers located in other countries, including the United States. By using our services, you consent to the transfer and processing of your information outside your home country.
Privacy for Children
We do not knowingly collect personal data from children under 13. If we become aware that such information has been provided, we will promptly delete it.
Policy Changes
We may update this Privacy Policy occasionally. If we make significant changes, we will notify you via our website or by email. Please review this page periodically. The “Last Updated” date reflects the most recent version.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
Email: info@lightbound3d.com
Phone: (437) 775‑9000
Address: 50 Carroll Street, Toronto, ON, M4M 3G3, Canada
For details on using our website and services, please refer to our Terms of Use.